Latest News

SCT Quarterly - Q3 2018

Welcome to SCT Quarterly.

We're sending this quarter's edition a little earlier than usual. Why? Because the Australian Financial Complaints Authority (AFCA) will start to accept complaints this Thursday.

The Superannuation Complaints Tribunal (SCT) will accept its last complaint on Wednesday 31 October. We will then remain open to resolve our existing complaints.

Contents:

more

2017-18 Annual Report

The 2017-18 Annual Report of the Superannuation Complaints Tribunal was presented in Parliament on 23 October 2018.

"The Tribunal continued to see high levels of consumer contact, with the method of contact shifting significantly to electronic means of communication," said Chairperson Helen Davis.

more

AFCA and SCT statement on transitional arrangements

The Australian Financial Complaints Authority (AFCA) will commence receiving complaints on 1 November 2018. AFCA replaces the Financial Ombudsman Service (FOS), the Credit and Investments Ombudsman (CIO) and the Superannuation Complaints Tribunal (SCT).

AFCA and SCT have been working collaboratively during the last six months to ensure there are appropriate transition arrangements in place for the effective handling of superannuation disputes immediately prior to and after 1 November. 

more

SCT Quarterly - Q2 2018

Welcome to SCT Quarterly.

This quarter, we will provide updates on the changes taking place at the Superannuation Complaints Tribunal (SCT) as we prepare for the introduction of the Australian Financial Complaints Authority (AFCA) and the eventual closure of SCT.

Contents:

more

SCT Quarterly - Q1 2018

Welcome to SCT Quarterly.

This quarter, we are taking a different approach to this publication. Instead of framing our content around one of our complaint categories, we're using this opportunity to update you on the changes and challenges facing the Superannuation Complaints Tribunal (SCT).

Contents:

more

Authorisation of body to operate the Australian Financial Complaints Authority

The Minister for Revenue and Financial Services yesterday announced the authorisation of Australian Financial Complaints Limited to operate the Australian Financial Complaints Authority (AFCA).

AFCA is the new one-stop-shop for financial complaints, and will replace the Superannuation Complaints Tribunal (SCT), the Financial Ombudsman Service and the Credit and Investments Ombudsman.

more

Australian Financial Complaints Authority- legislation passed

Earlier this week, the Bill to establish the Australian Financial Complaints Authority (AFCA) passed through parliament. AFCA will be a new one-stop-shop dispute resolution scheme that will replace the Superannuation Complaints Tribunal (SCT), the Financial Ombudsman Service and the Credit and Investments Ombudsman.

The Government announced that AFCA will start receiving disputes from no later than 1 November 2018. SCT will continue to operate for a time after AFCA's introduction to resolve outstanding complaints.

more

SCT Quarterly - Q4 2017

Welcome to SCT Quarterly, and welcome to 2018.

We have a busy year ahead as we work to resolve all our complaints, prepare for the introduction of a new complaints body, and contribute to reviews and discussions concerning the superannuation industry.

Contents:

more

SCT Quarterly - Q3 2017

Welcome to SCT Quarterly.

Q3 2017 has been a big quarter for the Superannuation Complaints Tribunal, and for superannuation and external dispute resolution generally.

Contents:

more

SCT Quarterly - Q2 2017

Welcome to SCT Quarterly.

Thank you for the feedback regarding SCT Quarterly's relaunch last quarter, and welcome to our new subscribers. We're glad you like this format, and will continue to incorporate your suggestions.

Contents:

more