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SCT Quarterly - Q2 2018

Welcome to SCT Quarterly.

This quarter, we will provide updates on the changes taking place at the Superannuation Complaints Tribunal (SCT) as we prepare for the introduction of the Australian Financial Complaints Authority (AFCA) and the eventual closure of SCT.

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SCT Quarterly - Q1 2018

Welcome to SCT Quarterly.

This quarter, we are taking a different approach to this publication. Instead of framing our content around one of our complaint categories, we're using this opportunity to update you on the changes and challenges facing the Superannuation Complaints Tribunal (SCT).

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Authorisation of body to operate the Australian Financial Complaints Authority

The Minister for Revenue and Financial Services yesterday announced the authorisation of Australian Financial Complaints Limited to operate the Australian Financial Complaints Authority (AFCA).

AFCA is the new one-stop-shop for financial complaints, and will replace the Superannuation Complaints Tribunal (SCT), the Financial Ombudsman Service and the Credit and Investments Ombudsman.

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Australian Financial Complaints Authority- legislation passed

Earlier this week, the Bill to establish the Australian Financial Complaints Authority (AFCA) passed through parliament. AFCA will be a new one-stop-shop dispute resolution scheme that will replace the Superannuation Complaints Tribunal (SCT), the Financial Ombudsman Service and the Credit and Investments Ombudsman.

The Government announced that AFCA will start receiving disputes from no later than 1 November 2018. SCT will continue to operate for a time after AFCA's introduction to resolve outstanding complaints.

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SCT Quarterly - Q4 2017

Welcome to SCT Quarterly, and welcome to 2018.

We have a busy year ahead as we work to resolve all our complaints, prepare for the introduction of a new complaints body, and contribute to reviews and discussions concerning the superannuation industry.

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SCT Quarterly - Q3 2017

Welcome to SCT Quarterly.

Q3 2017 has been a big quarter for the Superannuation Complaints Tribunal, and for superannuation and external dispute resolution generally.

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2016-17 Annual Report

The 2016-17 Annual Report of the Superannuation Complaints Tribunal was presented in Parliament on 16 October 2017.

The Superannuation Complaints Tribunal is the specialist, independent statutory dispute resolution body for superannuation-related complaints. During the 2016-17 year, the number of complaints and complex enquiries received by the Tribunal increased by 17% on the 2015-16 year.

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SCT Quarterly - Q2 2017

Welcome to SCT Quarterly.

Thank you for the feedback regarding SCT Quarterly's relaunch last quarter, and welcome to our new subscribers. We're glad you like this format, and will continue to incorporate your suggestions.

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SCT Quarterly - Q1 2017

Welcome to SCT Quarterly.

And for many of you, welcome back to SCT Quarterly. We're excited to reintroduce this important communication piece, and to do so in electronic format.

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