2017-18 Annual Report
The 2017-18 Annual Report of the Superannuation Complaints Tribunal was presented in Parliament on 23 October 2018.
"The Tribunal continued to see high levels of consumer contact, with the method of contact shifting significantly to electronic means of communication," said Chairperson Helen Davis.
"Complaints lodged by email increased by 46% compared to the year prior."
The total number of complaints received during the financial year was 2,255, an increase of 5% on the year prior. The numbers of conciliation conferences and review meetings held also increased.
The Superannuation Complaints Tribunal is the specialist, independent statutory dispute resolution scheme for superannuation-related complaints. On 1 November 2018, the Australian Financial Complaints Authority will start accepting complaints relating to superannuation, and the Tribunal will shift its focus from being the external dispute resolution scheme for superannuation to resolving its existing complaints.
To acknowledge this shift in focus, the 2017-18 Annual Report includes a reflection on more than 20 years of the Tribunal, sharing staff memories and key milestones, and graphing complaint data since inception.
"I am proud of the Tribunal's role in serving the superannuation industry and the community," said Ms Davis.
"I'd like to thank our Advisory Council, Tribunal members and staff for their continued dedication to the resolution of complaints during this year of change and uncertainty."
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