Feedback

Your feedback is important in helping us improve the way we do things. Below you will find information about how you can provide feedback on the Tribunal which includes feedback about its website.

How to provide feedback about our service

To lodge feedback about our website or feedback about the Tribunal and our service please complete our online feedback form.

What happens after I send my feedback to the Tribunal?

We take all feedback about our service very seriously. If you supply your contact details and ask us to respond to you, we will do so.

Your feedback and suggestions help us to review and improve our services.

The Tribunal's policy on feedback

For more detail, please review our Feedback policy. (PDF Document)

Can I complain about a Tribunal decision?

If you are not satisfied after we have investigated your complaint you can contact the Commonwealth Ombudsman.

The Ombudsman has an office in every state and territory. Complaints can be made in writing, by telephone or by using the Ombudsman's online complaint form.

You can contact the Ombudsman by telephone on 1300 362 072 . Further information about the Ombudsman can be found at http://www.ombudsman.gov.au/

Appeals from Tribunal determinations

Any parties to the complaint have the right to appeal the Tribunal's determination to the Federal Court. Such appeals are limited to questions of law.

Appeals to the Federal Court do not stop the Tribunal's determination from being implemented unless the Court makes an order stopping the operation of the Tribunal's determination.

Should you choose to appeal the Tribunal's determination, you must lodge your appeal with the Federal Court within 28 days after receiving written advice from the Tribunal of its determination or such longer period as the court allows.

If another party lodges an appeal, you should receive a notification if you have been named as a 'Respondent'. The Tribunal will generally not appear at the Court and is unable to provide advice to you.

You will receive more information about rights of appeal together with the determination.

Appeals from other Tribunal decisions

The Tribunal is responsible for a range of decisions in relation to your complaint. These include treating your complaint as withdrawn or deciding that your complaint has not been made within the time limits that apply to death or disability complaints or is otherwise outside the Tribunal's jurisdiction.

If you are dissatisfied with a decision of the Tribunal you have the right to apply to the Federal Court for judicial review of that decision. Generally, an application for review must be made within 28 days after receiving the Tribunal's decision or such longer period as the Federal Court allows.