Careers at the Superannuation Complaints Tribunal
We are looking for people with the skills, capabilities and experience required to successfully support the Superannuation Complaints Tribunal in its resolution of complaints. In particular, we are looking for people with experience in:
- Complaints resolution
- Administration support
As the Superannuation Complaints Tribunal is a statutory body, staff are employed through the Australian Securities and Investments Commission (ASIC). Employment terms and conditions are covered by the ASIC Enterprise Agreement 2016-2019.
All vacant positions for the Superannuation Complaints Tribunal are advertised through the Australian Government's Australian Public Service (APS) Job website http://www.apsjobs.gov.au/. For available positions please search under Australian Securities and Investments Commission.
Rewarding your contribution
We realise that the way individuals prefer to be rewarded differs from person to person. We recognise your achievements in a variety of ways—from internal announcements, individual and team awards, to performance bonuses at the ASIC 4 and Executive Level 1–2.
You'll be rewarded according to the job you do, your skills, experience and level of performance.
Balance is important and means different things to different people. As such, we provide you with the following options to navigate personal and organisational needs:
Negotiable start and finish times
Flextime if you are an ASIC 1–4 employee
Part-time employment where your circumstances may change
Purchased leave scheme
Compassionate, personal and carer's leave.
The Superannuation Complaints Tribunal is committed to workplace diversity and aims to create an environment that values and utilises the contribution of people from different backgrounds, experiences and perspectives.
As an ASIC employee you will enjoy 15.4% superannuation on your base salary. This can be a superfund of your choice or you can join the Public Sector Superannuation Accumulation Plan.
The Superannuation Complaints Tribunal is committed to your ongoing professional development through:
- Induction programs
- Professional development in key technical skills
- Financial support towards further education and training
- Access to subject matter experts that provide opportunities to learn and share ideas.
Your health and safety is our priority and we offer a variety of initiatives to support your wellbeing. These include, among others, annual flu vaccinations and partial spectacle reimbursement. We also offer a free and confidential Employee Assistance Program to both you and your immediate family.
Applying for a job at the Superannuation Complaints Tribunal
Our recruitment process has four stages: Application; Selection; Offer and Security clearance.
Each stage is done for good reason. Each stage in the process will help us find the best people for the Superannuation Complaints Tribunal.
To be eligible to apply for a job with Superannuation Complaints Tribunal, you must be an Australian citizen.
We ask that you submit a cover letter (one page) and reflect the selection criteria - highlighting your skills, previous experience and achievements – in your CV (4–5 pages).
All our jobs have a unique job reference number. Please quote this on your cover letter.
Once your application has been received and the closing date has passed, your application will be reviewed. Should you progress to the interview stage, you will be notified by phone from one of our recruitment specialist.
Your recruitment specialist will discuss the selection process in more detail at the relevant time. However, a typical process is likely to include:
- A phone screen with the recruitment specialist.
- An interview with the selection panel which will include the manager.
- A reference check for the preferred candidate/s. Two verbal references will be taken and must include your current manager. Your peers or friends are not suitable referees.
At times, the process may also include:
- A second interview.
- An online psychometric or skill assessment either at the application or interview stage. These assessments provide us the additional information against the selection criteria which are critical for the job.
If you are successful, a verbal offer will be made by your recruitment specialist or manager. We will then send you an offer pack which will include an offer letter, information on working at the Superannuation Complaints Tribunal, your role and employment conditions and a pre-engagement assessment pack.
4. Security clearance
As part of the offer pack, you will be required to satisfactorily complete a pre-engagement assessment pack to determine your suitability for employment. The security questions are comprehensive but they have been created to ensure every employee has the appropriate level of security to the work the Superannuation Complaints Tribunal undertakes.
We will validate your education, employment history, current and previous address history and membership with professional groups. Some of the information provided will be validated with other government agencies.
If the Tribunal receives information that is inconsistent with your application, this may result in an offer of employment not being made to you.