Website privacy

We collect personal information from you if you used our website to lodge an on-line complaint form or a contact form.

We can only collect personal information via our website with your consent as you must click on a button provided on each web page to submit information to our website.

We will only use your personal information (including your e-mail address) for the purpose for which you have provided it, such as processing a complaint. We will not use it for any other purpose, nor will we disclose it to anyone else, unless with your consent or in other circumstances where such use or disclosure is permitted under the Privacy Act 1988.

Information that in some way identifies you as a user may be gathered during your interaction with our website. This section explains the type of information that is collected, how such information is used, and how it may be disclosed to others.


This is a cookie-free website. Cookies are small pieces of information exchanged between your web browser and a website server. Whenever a website is visited, the user's web browser provides the machine's identity (its IP address) to the web server, so that the server can address the reply to the correct machine. In addition, the browser type and operating system are provided. This information does not identify you personally and you remain anonymous.

Collection of clickstream and other information

When you browse the Tribunal's website, our service provider records your visit and logs the following information for statistical purposes - your server address, top level domain name, the date and time of your visit, the pages accessed, documents downloaded, the previous site visited and the type of browser used.

This information is collected to facilitate website and system administration. It may be preserved indefinitely to be monitored at any time to prevent security breaches and improve the website to meet users' needs. The Tribunal will not try to identify users or their browsing activities except in the event of a criminal investigation, where a law enforcement agency issues a warrant to inspect the service provider's logs.


Information storage and security

The Tribunal uses a range of physical and electronic security measures to protect personal information from misuse, loss, unauthorised access, modification or disclosure. These measures include but are not limited to, firewalls, secure databases, computer user identifiers and passwords and restricted physical access to the Tribunal's offices and records.

We welcome your feedback about this Privacy policy and about our site's design and practices.